Terms of Service
Last updated: 2 July 2026 · Draft template — pending solicitor review
1. Who we are
BuildDocs is operated by [COMPANY LEGAL NAME], company number [COMPANY NUMBER], registered at [REGISTERED ADDRESS] ("we", "us"). Contact: [CONTACT EMAIL]. These terms govern your purchase and use of documents from this website. By placing an order you agree to them.
2. The service
We produce Risk Assessment and Method Statement ("RAMS") documents and related construction documents from information you supply. Two services are offered: Instant — a document generated by an AI system from your answers and delivered by email, normally within minutes; and Reviewed — the same draft checked, amended and signed off by a qualified health and safety professional, delivered within 24 working hours.
3. What the document is — and is not
Each document is a professionally structured draft prepared from the information you provide. It is not a site survey, a site-specific inspection, or health and safety consultancy, and it does not transfer any legal duty from you. You (or your client, as applicable) remain the duty holder under the Health and Safety at Work etc. Act 1974, the Management of Health and Safety at Work Regulations 1999 and CDM 2015. Instant documents are supplied unreviewed by a human and are clearly marked as requiring your review and approval.
4. Your obligations
You confirm that the information you supply is accurate and complete; that a competent person will review the document against actual site conditions, amend it where necessary and approve it before any work starts; that all operatives will be briefed on the final document; and that you will not use a document for work outside the scope described in your order. Documents must not be used for licensed or notifiable activities (including asbestos work, demolition and confined-space entry) — we decline such orders and any document produced in error for such a scope must not be relied upon.
5. Payment, delivery and refunds
Prices are as shown at checkout and payment is taken by Stripe before generation begins. By ordering an Instant document you expressly consent to immediate supply of digital content and acknowledge that you lose the 14-day cancellation right under the Consumer Contracts Regulations 2013 once delivery has begun. For Reviewed documents you may cancel for a full refund at any time before our review work has started. If we fail to deliver your document, or it is materially defective as a result of our error, we will correct it or refund you in full. Nothing in these terms affects your statutory rights.
5a. Subscriptions
Subscription plans renew monthly until cancelled and give unlimited document generation within fair use (documents for your own jobs, not for resale or bulk redistribution; we may contact you about unusual volumes before taking any action). You can cancel anytime via "Manage subscription" in your dashboard — cancellation takes effect at the end of the paid period. Statutory 14-day cancellation rights apply to the first purchase; by generating a document within that period you consent to immediate supply and the refund, if requested, may be reduced proportionately.
6. Intellectual property
On payment you receive a licence to use, amend and reproduce the document for the project described in your order and for your own business records. Our templates, prompt systems and document structures remain our property.
7. Liability
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, our total liability arising from any order is limited to the price paid for that order, and we are not liable for losses arising from inaccurate or incomplete information you supplied, from use of a document without the review and approval required by section 4, from amendments made by you, or from use outside the ordered scope.
8. General
We may update these terms; the version in force when you order applies to that order. These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction.